This Product Replacement Policy (the “Policy”) outlines the guidelines and procedures for product replacements provided by The Organic Farmers Street (Organic Food Farmers) Samanavay Status-02, Atladra Vadodra 390012. The Policy is designed to address customer concerns and ensure satisfaction with our products.
Firm will accept cancellation request once the order is delivered. In case of order placed and delivery is pending, firm may consider the cancellation request.
If the Company determines that the customer’s claim is valid and meets the eligibility criteria, a product replacement will be offered.
The customer will be provided with a replacement product of equal value or, if the exact product is not available, a suitable alternative agreed upon by both parties.
The Company will cover the cost of the replacement product and any associated shipping or handling charges.
Replacement claim shall be submitted to the company within 7 days of delivery of the order.
The Company’s customer service department is available to assist customers with any inquiries or concerns related to product replacements.
Customers can contact the customer service department through designated communication channels, such as telephone, email, or online support systems.
Subject to investigation, Firm may pay back the amount in 7 working days’ time from the date of approval. Refund amount will be sent back in user’s bank account directly.
In accordance with the company’s policies, the website of The Organic Farmers Street.com is solely for direct sales to customers.
Distributor, wholesaler or reseller should not place orders on The Organic farmers Street.com, and if any reseller, wholesaler, or distributor puts an order on the website, the company will cancel the order directly.
In case company finds any order from them on the website, Company will block their seller account.
Additionally, The Organic Farmers Street Group is concerned about their resellers, wholesalers and distributors for delivering the service to them. The company has sales representatives for the different areas of India.
Customers must report any concerns or issues regarding the purchased edible oil to the Company’s customer service department within a reasonable time from the date of purchase.
The customer service representative will guide the customer through the necessary documentation process, which may include providing details of the purchase, product information, and supporting evidence such as photographs or samples, if requested.
Customers are eligible for a product replacement if the purchased edible oil meets any of the following criteria:
Proof of purchase, such as a valid sales receipt or invoice/Order, is required to initiate the product replacement process.
The Company will evaluate and verify the reported concern or issue by conducting a thorough examination of the product in question.
In some cases, the Company may request additional information, laboratory tests, or expert opinions to assess the validity of the claim.
The Organic Farmers Street (Organic FOOD Farmers) Atladra Vadodra 390012 is committed to delivering high-quality edible our all products to our esteemed customers. This Product Replacement Policy ensures that customers receive a prompt and satisfactory resolution for any legitimate concerns or issues with their purchased products. By adhering to this Policy, we aim to maintain customer satisfaction and uphold our commitment to excellence in the edible all our products.
In this agreement unless otherwise specified: